Help Desk &
Remote Assistance

When something breaks, waiting costs money. Most issues are resolved faster than you’d expect — no truck roll required, no hold music, no ticket queue.

Real support from someone who knows your setup, ready when your team needs it most.

Got a tech headache? One call sorts it — (864) 501-4121.

support services list

  • Mac & PC Sharing

    Connect Mac to PCs
    Migrate Files to Mac
    Access Exchange Services on Mac
    Add Macs to PC Network
    Add PCs to Mac Network
    Move PC music to Mac
    Bind Macs to Active Directory
    Macs print to PC Print Server
    PCs print to Network Printers

  • Networks WAN LAN Wi-Fi VPN

    Broadband – Cable
    Firewall Configuration-Setup
    Gigaspeed – 1000BT (and higher)
    HighSpeed – DSL (and modern fiber)
    Local Area – LAN
    NAT Configuration-Setup
    Router Configuration
    Secure Networks
    Secure Remote Access
    Virtual Private Networks – VPN
    Virtual LAN – VLAN
    Wide Area – WAN
    Wireless Networks for Mac & PC

  • Technology Planning

    AC Load Projections
    Budget & Resource Planning
    Equipment Recommendations
    IT Administration
    Network Design
    Project Billing
    Server Room Design
    Small Business IT Planning
    Strategic Development
    Systems Cooling
    Total Cost Models
    Wi-Fi Survey & Evaluation

  • Organizational Solutions

    Digital Asset Management
    Executive Training
    File Management Tactics
    Staff Solutions & Training
    Tier I, II, III macOS & iOS Training

  • Server Support

    Active Directory – AD
    Calendar
    Contacts
    DHCP – Setup
    DNS – Setup
    Domain Name Registration-Setup
    Remote Access
    Hosted – Home Directories
    Kerberos Setup
    Mail – IMAP – SMTP
    Profile Management
    SMB Access
    Single Sign-On
    Websites
    WebDAV Access

  • Security Anti-Virus Firewall

    Anti-Virus
    Firewall
    All Mac Models
    Firewall – Router Setup
    Software Recommendations
    System Hardening

  • Software Customizations

    AppleScript
    Automator
    HTML
    WordPress

  • Backup Solutions

    Cloud Backup
    Hard Disk Backup
    Incremental
    Syncing/Cloning
    On & Off-Site (cloud) Backup
    Time Machine

  • Upgrades & Migrations

    macOS Tahoe (26) and prior versions through legacy support
    iOS 26 and prior
    tvOS
    watchOS
    Unix-based systems
    Windows (current versions including 11, 10, and select legacy)

  • User Support & Training (Onsite)

    Personal & Group Tech Training
    Home & Business Syncing & Basics+
    Tier I, Tier II, Tier III
    Staff macOS & iOS Essentials

    Software Support
    (nearly) All Apple Products for Users
    Adobe Acrobat
    Adobe Illustrator
    Adobe InDesign
    Adobe Photoshop
    Microsoft Office
    Microsoft Outlook
    Microsoft PowerPoint
    Microsoft Word
    QuickBooks for Mac